AI customer service startup Netomi has secured $110 million in Series C funding, highlighting continued investor confidence in enterprise automation despite growing scrutiny around AI profitability.

According to Reuters, the funding round was led by Accenture Ventures, with participation from existing investors focused on scaling enterprise-grade AI platforms. Netomi specializes in customer support automation, helping global brands reduce service costs while improving response speed and customer experience.

The funding comes at a time when businesses worldwide are aggressively investing in AI-powered support systems to cut labor costs and improve efficiency. Customer service remains one of the highest-return use cases for generative AI, especially across banking, retail, telecom, and travel sectors.

For Middle Eastern economies, the development is significant as Gulf governments and private enterprises continue investing heavily in AI transformation across public services and enterprise operations.

From a business perspective, the deal reinforces that investors are shifting focus from experimental AI models toward practical, revenue-generating enterprise applications. Startups that can demonstrate measurable ROI are attracting stronger capital support than purely speculative AI ventures.

Looking ahead, analysts expect enterprise AI automation startups to remain among the strongest-funded segments of the global startup ecosystem throughout 2026.

Source : Reuters.